SHIPPING & RETURNS

A FRIENDLY NOTE FROM OUR TEAM

We are dedicated to your complete satisfaction and delivering on our Superior Product and Service Experience. It is our commitment to every customer.

 

PERSONALIZED PRODUCTS

Personalized product sales are final and may not be returned.

 

14 Day tRIAL & RETURNS

Our team is dedicated to your complete satisfaction. Reach out to us at any time, and we will make things right.

In the unlikely event that we can't make things right, our return policy provides for a 14-day period where you may return products to us in new condition, for a full refund. The only restriction to this policy includes personalized products, which cannot be returned. The process is simple:

 

1. Ship your return to our address below. Please make sure that your return is in unused condition.

2. Send your Order ID and return tracking number to customercare@bbq-aid.com.

3. Please make sure that you have notified our team of your return or that your tracking number is scanned within 14 days after your original delivery date.

 

Our address is:

Attn: BBQ-AID Returns Department

1646 W Snow Ave

Suite 122

Tampa, FL 33606

 

SHIPPING

BBQ-Aid is partnered with the fastest fulfillment network in the world, offering delivery as soon as tomorrow. Every time you choose BBQ-AID, you can expect FAST & FREE delivery.

Our FAST & FREE delivery option will take up to 5 business days for delivery, but often results in delivery as soon as 2-4 days after ordering.

Our Expedited Shipping option guarantees delivery in 1-2 days, and costs $9.

 

You may also contact our team anytime at customercare@bbq-aid.com or by calling 1-(813)-285-5861.